http://www.it-systems.org/articles/10_04_09_2.htm
Geez, I have been saying this for more than 25 andI can’t believe companies still use them to sell over the phone. OK, forget the companiex themselves, let’s blame the manager or the person who is responsiblee for still trying to do something that everty sales trainer on the planet says doesnot Now, before I go on, do not writr or send an e-mail telling me that I am wrontg or being stubborn. Instead, why don’r you try something new that is, new to you or your organizationn – and just do what I will lay out Trust me, it has worked every singlse time with any organization, big or small, that I have worke d with.
This horror of usint scripts came rushing back to me recently while workinv with a company whose stores are in every big city in the The company is highly regardesd for its ethics and is a very visiblre organization that many are familiar with because ofthe company’sx longevity and brand awareness. I was asked to come to the company’s headquarters and look at its metho of attracting new business through its telemarketing which the company has been using for a coupleof years. They said that although the results were OK at sales had becomepretty dismal.
It took me just 30 secondsx to read the script that the insidew salespeoplewere using, and I was I talked with the companh president and said I could help the salespeople in just two hours, but I needed him to let me do my job and not to interferre unless I called him in for his opinion. He but I could sense he was a bit apprehensivwe about the situation and my I worked only withthe manager, who was reallyu a selling manager because she was on the phones herself at timesz trying to pitch in and help.
We went into a room, and I spentt an hour going over whyscripts don’t work and why she has been brainwashede to do something that was against all the ruless of professional salesmanship. She was neither thrilled with me at this poinf nor happy after I tookher eight-paged script, ripped it up and threw it in the We role-played a little using real situations that she might have with her children and friends, for instance. The goal was to show her that havina two-sided conversation is much more useful than a one-sideed script. She was really starting to get it, even though she kept wantinfg to go back to a selling mode by doingt more talking than listenin andasking questions.
It was so simplse that it was frightening to her that a sellingy situation can be flexible and not just a canned where she can actually have fun whiled conversing witha customer. The introduction and questions I wrotew out were basic and easy for her to They were: “Hi, my name is Susan from Clientg Co., and I would like to ask you two or threw quick questions. It will not take more than 48 secondws – I promise. “Are you familiarr with our company? If yes, what aspects? “Why are you not a or why did you leaveour organization?
”
Monday, August 30, 2010
Saturday, August 28, 2010
IBM suing former executive over Dell offer - Silicon Valley / San Jose Business Journal:
http://provereno.net/?p=405
The executive, David Johnson, is being sued by IBM becauswe the new position would violatea non-compete reported. “Mr. Johnson has possession of valuablw confidential information and cannot undertake a senior strateguy position at Dell without violatingf his obligations to company spokesman Edward Barbini told Dell spokesman David Frinki confirmed thejob offer, but not the naturer of Johnson’s proposed position at Roundx Rock-based Dell. “Yes, we have offered a position to Mr. but the characterizations of his roleare speculative,” Frinok said. “Without exception, Dell respects the trades secrets and intellectual propertyof others.” the No.
2 maker of personal computers in the has already made one acquisition this and it is positioned to complete severa more as it findsd itself flush with cash while tech company valuations remain depressedf during theglobal recession. Company officials have indicatee they plan to expand beyondx its core business of hardwar e product to storage and softwarse designed to make it easier for customerds to manage data InJanuary 2008, Dell made the largesty acquisition in its history, buying New Hampshire-basexd EqualLogic Inc. for $1.4 billion.
Dell, which is scheduledx to reportits first-quarter earnings on Thursday, has nearlgy $9 billion in cash to complete such Earlier this month, the New York Timesw reported that Dell was interviewing investment bankingg and technology industry executives to serve in an M&wA position that would report to CFO Brianj Gladden. During its last fiscal year, Dell reporte d $2.47 billion in net income on $61.2 billion in revenue.
The executive, David Johnson, is being sued by IBM becauswe the new position would violatea non-compete reported. “Mr. Johnson has possession of valuablw confidential information and cannot undertake a senior strateguy position at Dell without violatingf his obligations to company spokesman Edward Barbini told Dell spokesman David Frinki confirmed thejob offer, but not the naturer of Johnson’s proposed position at Roundx Rock-based Dell. “Yes, we have offered a position to Mr. but the characterizations of his roleare speculative,” Frinok said. “Without exception, Dell respects the trades secrets and intellectual propertyof others.” the No.
2 maker of personal computers in the has already made one acquisition this and it is positioned to complete severa more as it findsd itself flush with cash while tech company valuations remain depressedf during theglobal recession. Company officials have indicatee they plan to expand beyondx its core business of hardwar e product to storage and softwarse designed to make it easier for customerds to manage data InJanuary 2008, Dell made the largesty acquisition in its history, buying New Hampshire-basexd EqualLogic Inc. for $1.4 billion.
Dell, which is scheduledx to reportits first-quarter earnings on Thursday, has nearlgy $9 billion in cash to complete such Earlier this month, the New York Timesw reported that Dell was interviewing investment bankingg and technology industry executives to serve in an M&wA position that would report to CFO Brianj Gladden. During its last fiscal year, Dell reporte d $2.47 billion in net income on $61.2 billion in revenue.
Thursday, August 26, 2010
Flashback: Crist said Palin would "do a great job" as president - Washington Post (blog)
http://opapg.com/Top-Accessories/Xact-Telephones/
ABC News | Flashback: Crist said Palin would "do a great job" as president Washington Post (blog) Now that the Florida general election for Senate is under way, one interesting dynamic that's taking shape is that Republican Marco Rubio and Dem Kendrick ... Florida Senate: Rubio Takes Big Lead (POLL) No space in the middle Behind the Florida Primary Surprises, Turnout Tells a Tale |
Tuesday, August 24, 2010
Red Sox Don't Need Johnny Damon to Overcome Adversity - NESN.com
http://click-on.ru/?page_id=23
Washington Post | Red Sox Don't Need Johnny Damon to Overcome Adversity NESN.com ... will not accept a trade to the Red Sox simply reinforced the one aspect that already has helped the club overcome several setbacks on and off the field. ... Jason Varitek Hopeful for a Johnny Damon Return to Red Sox Johnny Damon staying with Tigers |
Sunday, August 22, 2010
Paid sick leave case rivals sound off in court - The Business Journal of Milwaukee:
http://cvangelnetwork.com/bizpress112606.html
In December, the (MMAC) filexd a legal challenge to the city’s paid sick leave mandate. The lawsuitr was filed after voters approved a binding referendum inthe Nov. 4 electio that would require Milwaukee employers to providd up to nine days of paid sick time per year based on the number of houre worked and the size of the In February, Cooper granted MMAC's motionb for a temporary injunction, stallinbg implementation of the ordinance in ordere to sort out the legal Representatives of MMAC, which considers the new law unconstitutional, has arguesd that the measure interferes with rights to negotiate labor agreements and is an illegapl extension of the city’s authority into areas of law and regulatiob reserved to the state.
In Monday's hearing, MMAC claimed the law was too even by the standardsof , the organizationn that led the campaign for the new ordinance and was allowex to enter the case as a MMAC representatives said the ordinance is three times more stringent than 9to5 says is needed. According to data from the Societyy of Human Resource Professionals and citedby 9to5, employees need 2.7 sick days per Citing new research, 9to5 argued that workeres actually require more time off and would take it if the sick days were offered to them.
MMAC also arguee that the referendum question, as it was passefd by the MilwaukeeCommon Council, was intended to includ details of the ordinance on the ballot, but thosw details were left off the As a result, voters did not have enoug information to make an informed decision. Representativese of 9to5 acknowledged that the requirements of the ordinance woulx result in additional costs to but that those costs are necessary toimprove health, safety and welfare. For his Judge Cooper noted the complexity of the issuwe and the relative lack of models forsuch ordinances. "There'a remarkably little law on all of Cooper said.
Cooper has 90 days to issude his decision, but he suggested that he couls return with a written ruling within30
In December, the (MMAC) filexd a legal challenge to the city’s paid sick leave mandate. The lawsuitr was filed after voters approved a binding referendum inthe Nov. 4 electio that would require Milwaukee employers to providd up to nine days of paid sick time per year based on the number of houre worked and the size of the In February, Cooper granted MMAC's motionb for a temporary injunction, stallinbg implementation of the ordinance in ordere to sort out the legal Representatives of MMAC, which considers the new law unconstitutional, has arguesd that the measure interferes with rights to negotiate labor agreements and is an illegapl extension of the city’s authority into areas of law and regulatiob reserved to the state.
In Monday's hearing, MMAC claimed the law was too even by the standardsof , the organizationn that led the campaign for the new ordinance and was allowex to enter the case as a MMAC representatives said the ordinance is three times more stringent than 9to5 says is needed. According to data from the Societyy of Human Resource Professionals and citedby 9to5, employees need 2.7 sick days per Citing new research, 9to5 argued that workeres actually require more time off and would take it if the sick days were offered to them.
MMAC also arguee that the referendum question, as it was passefd by the MilwaukeeCommon Council, was intended to includ details of the ordinance on the ballot, but thosw details were left off the As a result, voters did not have enoug information to make an informed decision. Representativese of 9to5 acknowledged that the requirements of the ordinance woulx result in additional costs to but that those costs are necessary toimprove health, safety and welfare. For his Judge Cooper noted the complexity of the issuwe and the relative lack of models forsuch ordinances. "There'a remarkably little law on all of Cooper said.
Cooper has 90 days to issude his decision, but he suggested that he couls return with a written ruling within30
Saturday, August 21, 2010
Wikileaks founder accused of rape - The Guardian
http://masterwork.blogetery.com/2010/08/17/repairing-a-gas-stove/
Telegraph.co.uk | Wikileaks founder accused of rape The Guardian Swedish authorities have issued an arrest warrant for Wikileaks founder Julian Assange on suspicion of molestation and rape. The warrant was issued late yesterday, said a spokeswoman at Sweden's prosecutors' office in Stockholm. ... Wikileaks founder Julian Assange facing arrest over 'rape' claim Wikileaks founder wanted in Sweden WikiLeaks founder says rape claim is 'dirty tricks' |
Thursday, August 19, 2010
More Americans believe Obama is Muslim - AFP
http://ergotype.nl/fr/pourquoi-verticale.html
New York Daily News | More Americans believe Obama is Muslim AFP WASHINGTON â€" Nearly two years after Barack Obama's election as US president, a growing number of Americans misidentify his faith as Muslim, according to a new poll released Thursday. Despite Obama's attendance in church and his repeated public ... Barack Obama is Muslim, according to nearly one in five Americans surveyed One in five Americans believe President Barack Obama is a Muslim: poll Poll shows more Americans think Obama is a Muslim |
Tuesday, August 17, 2010
S.C. authorities seeking murder charges against mother - CNN
http://bmxthe.com/cost-effective-steel-made-doors/
Boston Globe | S.C. authorities seeking murder charges against mother CNN South Carolina authorities are seeking murder charges against a woman in the deaths of her two children, who were found in a car submerged in a river Monday, Orangeburg County Sheriff Larry Williams told CBS' "The Early Show. ... Mother Killed 2 Children Before Sinking Car, Police Say SC police: Mom killed children before sinking car Sheriff: Mom Confesses to Killing 2 Toddlers |
Sunday, August 15, 2010
Wedding party turns tragic - Buffalo News
http://coreenergeticevolution.com/the-functionalities-of-custom-steel-doors/
Globe and Mail | Wedding party turns tragic Buffalo News A parolee released from prison just two and a half weeks ago was arrested Saturday in connection with the worst carnage the City of Buffalo has experienced in at least three decades. But before the day ended, ... Four People Were Killed and Four Wounded in the Early Morning Shooting Buffalo arrest bungled: Authorities to drop charges against Keith Johnson in ... Charges dropped in Buffalo shooting that killed 4 |
Friday, August 13, 2010
Iran's first atomic power plant ready for activation - The Hindu
The Hindu | Iran's first atomic power plant ready for activation The Hindu AP In this photo released by the semi-official Iranian Students News Agency (ISNA), the reactor building of Iran's Bushehr Nuclear Power Plant is seen just outside the port city of Bushehr. File Photo: AP Iran is set to acquire its first civilian ... Iran's Nuclear Plant to Get Russian Fuel Next Week Iran to gain nuclear power as Russia loads fuel into Bushehr reactor Iran nuclear plant start date set |
http://idealcuisine-antilles.com/rdv.php
Wednesday, August 11, 2010
Flight attendants vent about passengers - CNN
CBC.ca | Flight attendants vent about passengers CNN By A. Pawlowski, CNN (CNN) -- It's safe to say air travelers are paying more attention -- and maybe giving a little more respect -- to flight attendants after the incident on a JetBlue flight that has mesmerized the country and put a new spotlight on ... Steven Slater ponders next move as JetBlue flight attendant basks in glow of ... Hero or 'Bag Nazi'? JetBlue Flight Attendant Plans to Hit the Beach JetBlue flight steward defended by mother |
http://restaurants-hr.com/index.php?option=com_content&task=view&id=450&Itemid=99999999
Monday, August 9, 2010
Officials: Belt-tightening will cut major command - The Associated Press
ABC News | Officials: Belt-tightening will cut major command The Associated Press WASHINGTON â€" Defense Secretary Robert Gates says tough economic times require that he shutter a major command that employs some 5000 people in Norfolk, Va., and eliminate other jobs throughout the military. Gates told reporters at a press conference on ... The Defense Secretary Closes A Command Pentagon cuts...Waters charged...Honda rec » |
http://doggysmut.com/2008/12/09/the-adventures-of-shitlock-holmes/
Saturday, August 7, 2010
Blog reveals Afghanistan medic Karen Woo's dedication - BBC News
The Guardian | Blog reveals Afghanistan medic Karen Woo's dedication BBC News Blog posts written by Briton Dr Karen Woo, named as one of 10 medics shot dead in Afghanistan, offer a human insight into the aid mission to the war-torn country. The BBC understands that Dr Woo gave up a well-paid job with private healthcare provider ... 8 Westerners on Medical Team Killed in Afghanistan Afghan medical mission ends in death for 10 International Assistance Mission slayings: part of Taliban war strategy |
blogspot.com
Thursday, August 5, 2010
2 Killed After School Buses Crash - New York Times
Boston Globe | 2 Killed After School Buses Crash New York Times Two school buses carrying high school band members crashed into a tractor trailer cab and a pickup truck as they were traveling east on a highway outside of St. Louis on Thursday, leaving 53 people injured and two dead. ... 2 dead, as many as 50 injured in Missouri school bus accident School Bus Crash Kills At Least 2 In Missouri Girl, truck driver killed in MO school bus crash, up to 50 injured in tragic ... |
livejournal.com
Tuesday, August 3, 2010
Sunday, August 1, 2010
BP Will Begin Permanent Plug of Macondo Well in Gulf of Mexico This Week - Bloomberg
Washington Post | BP Will Begin Permanent Plug of Macondo Well in Gulf of Mexico This Week Bloomberg The Transocean Development Driller II works to drill the backup relief well at the BP Plc Macondo well site in the Gulf of Mexico. Photographer: Derick E. Hingle/Bloomberg BP Plc plans this week ... Coast Guard defends dispersant use in Gulf oil spill Gulf Spill Triggers New Oil-Field Work |
livejournal.com
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