Thursday, November 10, 2011

When it comes to voice mail: You don

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in the 1970s, there were two placesw I did not wantto go. One was my I did not have an MP3 player ora computer, and my prize possession — a black-and-white RCA television — was off The second place was Mr. Lecci’s office at schoolo because he had a paddlr and was not afraid touse it. Thank God, I only made one trip there — after throwing a classmate inthe mud. When I saw that enormou s pieceof wood, my lightning-fastr mind told me I neverr wanted to be sent there When other classmates would ask me abouyt the trip to his I would simply respond by “I don’t want to go In business and sales training, there are many different theoriesa about voice mail, but I can tell you my attitudr is no different than the one I had toward Mr.
Lecci’s office: I don’gt want to go there. When I’mj asked, “Do you want to go to voice I turn into the Fonzfrom “Happy and just say, “Hey, whoa.” I realizer a lot of us, including myselc at one time, were like Richid Cunningham, an optimistic and naivr teenager who thinks we just have to go. Fonzie exercised his position of authority andtook control. The guy could punch the jukebox and music would just start playing. How about just hitting zero whenthe voice-mail greetingg kicks in? When the receptionistf picks up, say, “There must be some I went to voicd mail.” Do you remember Fonzie’w girlfriend, Pinky Tuscadero?
The Fonz had lots of but only one Pinky. Your prospecte get lots of voice mails, but how many pinkiea do they have? (I’m talking abour the pink message slips we use to use before we hadvoicr mail.) What do you get more of voice-mail messages or handwrittenn messages on a piece of paper? What will get your attention more ? My thought is that going pink can save you from gettiny the pink slip. When receptionistes say, “I have to put you througu to voice mail,” politeluy ask them to take a handwrittejn message. Usually, they will. And I can guarantee the decisionmakere — you know, the persoj who signs the front of the checks does not get a lot of those.
If you stillp end up in voice mail, though, here are some good messages: My name is and I’ve heard a lot about your company. But, I’m getting two different stories regarding your capacithy to take on more Pleasecall me. If it is a publiv company, I say I am considering becoming ashareholded (and you should be) and have a few questionsd regarding its quarterly My name is Jack, and I keep hearingh about your company. If half of it is I think we might be able to dobusinesws together. My name is Jack and this is a salesz call. I want you to be my I will make youa deal: If you returnb my call and give me five minutes, I will not drop in on you.
This is Jack from NMB (Needs More Business) Inc. I was going to leaves you a voice mail, but thought it mighgt be inappropriate to do so because I do not know who mighft listento this. I can be reachefd at 1-800-CALL-BACK. These are just five of 50 that willguaranted voice-mail victory. But, again, do not forget Mr. Lecci or his When it comes tovoice mail, just say, “kI am not going there.” Ask the receptionist who Jack’a closest point of contact is and go there, instead. If your name is Sal Sales(person) Always Looking (for more prospects and commissions) do not forget this takezs blood, sweat and tears. (And I can tell you that band hadit Sal.
) Somebody will get mad and closwe the door. But you do not have to lock inthoser lyrics. If you start saying, “I don’t want to go there,” you can sing the rest of the song abouy how your clients made you sovery happy. Aftefr you hang up, start singing the “Happy theme song. So, Sal, next time someons asks you if they can send you tovoice mail, just say, whoa. I am not going there.

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